Refund Policy
1. Introduction
This Refund Policy outlines the conditions under which refunds can be requested for services provided by 96check. As a prominent player in the IMEI analytics domain, we are committed to delivering accurate and reliable services to our users. Despite our rigorous efforts and the automated systems in place to minimize errors, there may be rare instances where issues arise due to server errors or inaccuracies from our end. In such cases, we stand ready to address and rectify these concerns promptly. Our commitment is to ensure customer satisfaction while maintaining the integrity of our services. We understand the importance of clear communication and the trust you place in us when using our services for your IMEI analytics needs.
2. Refund Eligibility
96check offers a refund policy exclusively in scenarios where the error is attributable to a fault on our server. Our policy is to ensure that you receive accurate and reliable information for the services you've paid for. If it is determined that the information provided was incorrect due to a server error on our part, we will issue a full refund, including any processing fees. However, it is crucial to note that 96check is not responsible for refunds in cases where the incorrect IMEI number is provided by the customer. Our services rely on the accuracy of the information you submit. As such, we encourage you to double-check your IMEI number for accuracy before submitting your request.
3. Requesting a Refund
To initiate a refund request, please contact us via email at contact@96check.com with your order details. Upon receiving your request, we will review the circumstances of your case. If your refund request meets our policy criteria, we will process your refund promptly. Refunds will be issued back to your original payment method. Please be aware that refunds made to a card or through PayPal may take several working days to be processed by your bank and appear on your account. Please understand that all refunds are processed in U.S. dollars. As the customer, you bear the responsibility for any fluctuations in the exchange rate between the time of payment and the time of refund.
4. Contact Information
For any questions regarding your order, to request a refund, or for further clarifications, please do not hesitate to contact us at contact@96check.com. Our customer service team is dedicated to assisting you with any concerns you may have.
